Last updated: 4 October 2026
At Leather Makers, we aim to process and deliver your order safely and within the estimated delivery timeframe. This policy explains our shipping costs, delivery times, and important information about receiving your order.
1. Shipping Cost
Our standard delivery charge is:
£10 delivery fee
Orders with a total value of £500 or more qualify for free delivery.
The applicable shipping cost will be shown during checkout before you complete your purchase.
2. Delivery Time
Our estimated delivery timeframe is:
2–15 working days
Delivery times may vary depending on your location, product availability, courier services, and other circumstances that may affect delivery.
The estimated delivery timeframe begins after your order has been processed for dispatch.
3. Order Processing
After you place an order, we process it for dispatch.
Processing and delivery times may vary depending on the product and order details. If there is any significant delay affecting your order, we will aim to provide relevant information where possible.
4. Delivery Address
Please make sure that your delivery address and contact details are correct when placing your order.
Leather Makers is not responsible for delays caused by incorrect or incomplete delivery information provided by the customer.
If you realise that you have entered an incorrect delivery address, please contact us as soon as possible.
5. Delivery Delays
While we aim to deliver orders within the estimated 2–15 working day timeframe, delivery may occasionally take longer due to circumstances outside our reasonable control.
These may include:
- Courier delays
- Severe weather
- Public holidays
- Transport disruption
- Customs or border delays where applicable
- Other unexpected delivery disruptions
We will make reasonable efforts to assist with delivery issues when they arise.
6. Tracking
Where tracking information is available for your order, it may be provided after your order has been dispatched.
You can use the tracking information to check the progress of your delivery with the relevant delivery provider.
7. Missing or Damaged Deliveries
If your order arrives damaged, or you believe your package has been lost during delivery, please contact us as soon as possible.
Please provide your order number and any relevant delivery information so that we can investigate the issue.
If your package arrives damaged, photographs of the packaging and item may help us assess the situation.
8. Free Delivery
Orders of £500 or more qualify for free delivery.
The order value used to determine free delivery is the eligible product total shown at checkout, subject to any applicable exclusions displayed on the website.
9. Contact Us
If you have questions about shipping or delivery, please contact us:
Leather Makers
Office 14671, 182-184 High Street North
East Ham, London, E6 2JA
United Kingdom
Email: contact@leathermakers.uk.com
Phone: +44 7400 710622
When contacting us about an existing order, please include your order number so we can assist you more quickly.