Last updated: 4 October 2026

At Leather Makers, we want you to be satisfied with your purchase. If you need to return an item or have an issue with your order, please contact us, and our team will assist you.

1. 30-Day Return Policy

You can request a return within 30 days of receiving your order.

To be eligible for a return, the item must:

  • Be unused and in its original condition.
  • Be returned with original tags and packaging where applicable.
  • Not show signs of unnecessary wear, damage, washing, or alteration.
  • Be suitable for resale.

Items returned after 30 days may not be accepted unless the return relates to a faulty or incorrect item or another statutory right applies.

2. How to Request a Return

Please contact us before sending any item back.

When requesting a return, please provide:

  • Your full name
  • Order number
  • Item you wish to return
  • Reason for the return

We may ask for photographs or additional information where necessary to assess the condition of the item.

Please do not send an item back without contacting us first, as this may delay the processing of your return.

3. Gift Items

Gift items are non-refundable and cannot be returned for a refund.

If a gift item is faulty, damaged or incorrectly supplied, please contact us so we can review the issue and provide an appropriate solution in accordance with your legal rights.

4. Faulty or Damaged Items

If your order arrives damaged or an item develops a fault, please contact us as soon as possible.

Please provide your order number and, where appropriate, clear photographs showing the damage or fault.

Depending on the circumstances, we may offer a repair, replacement, refund or another appropriate remedy.

Your statutory consumer rights are not affected.

5. Incorrect Items

If you receive an item that is different from what you ordered, please contact us as soon as possible.

We may request photographs and your order details so that we can investigate the issue and arrange an appropriate solution.

6. Refunds

Once your returned item has been received and inspected, we will process an approved refund.

Approved refunds will be processed within 10 days of the return being received and approved.

Refunds will normally be issued to the original payment method used for the order.

Once we process the refund, the time it takes for the money to appear in your account may depend on your bank or payment provider.

7. Return Delivery Costs

Return delivery costs may depend on the reason for the return.

For a standard return where you have changed your mind or no longer want the item, the applicable return delivery cost may be the customer’s responsibility.

If an item is faulty, damaged or incorrectly supplied, we will assess the situation and provide an appropriate remedy in accordance with applicable UK consumer law.

8. Exchanges

If you would like to exchange an item for another size or style, please contact us within the applicable 30-day return period.

Exchanges are subject to product availability. If the requested item is unavailable, we will discuss the available options with you.

9. Non-Returnable Items

The following items may not be eligible for return:

  • Gift items.
  • Personalised or specially altered items.
  • Items that have been worn, damaged, washed or altered after delivery.
  • Items returned without the required original condition, tags or packaging where applicable.
  • Items returned after the 30-day return period, except where applicable consumer law provides otherwise.

This does not affect your statutory rights where an item is faulty, incorrectly supplied or otherwise covered by applicable consumer protection law.

10. Consumer Rights

Nothing in this Refund & Return Policy is intended to exclude or limit your statutory rights under applicable UK consumer law.

If an item is faulty, not as described or does not meet the required legal standards, you may have additional rights and remedies.

11. Contact Us

If you have any questions about returns or refunds, please contact us:

Leather Makers
Office 14671, 182-184 High Street North
East Ham, London, E6 2JA
United Kingdom

Email: contact@leathermakers.uk.com
Phone: +44 7400 710622

When contacting us about an existing order, please include your order number so we can assist you more quickly.