Last updated: 4 October 2026

At Leather Makers, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains what information we collect when you visit or use our website, how we use it, who we may share it with, and the rights you have over your personal information.

1. Who We Are

Leather Makers is responsible for the personal information collected through this website.

Business Name: Leather Makers
Address: Office 14671, 182-184 High Street North, East Ham, London, E6 2JA
Email: contact@leathermakers.uk.com
Phone: +44 7400 710622

If you have any questions about this Privacy Policy or how we use your personal information, please contact us using the details above.

2. Information We Collect

We may collect personal information when you place an order, create an account, contact us, subscribe to communications, or use our website.

Depending on how you use our website, this may include:

  • Full name
  • Billing and delivery address
  • Email address
  • Telephone number
  • Order details
  • Account login details
  • Information you provide when contacting us
  • Payment-related information
  • Website usage and technical information

We only ask for information that is reasonably needed for the relevant purpose.

3. How We Collect Your Information

We may collect information:

  • When you place an order
  • When you create an account
  • When you contact us by email, telephone or through our website
  • When you subscribe to marketing communications
  • When you browse or use our website
  • When you submit information through an online form

We may also receive limited information from service providers involved in processing your order or payment.

4. How We Use Your Information

We may use your personal information to:

  • Process and fulfil your orders
  • Arrange delivery of your purchases
  • Process payments
  • Provide customer support
  • Respond to questions and enquiries
  • Manage your customer account
  • Process returns, refunds and exchanges
  • Prevent fraud and protect our website
  • Maintain and improve our website
  • Keep business and transaction records
  • Send marketing communications where you have provided the required consent
  • Meet our legal and regulatory obligations

We do not use your personal information for purposes that are unrelated to the reason it was collected unless we have a lawful basis to do so.

5. Lawful Basis for Using Your Information

Under UK data protection law, we must have a lawful basis for processing personal information.

Depending on the circumstances, we may rely on:

Contract: We may need to use your information to process and deliver an order or provide services you have requested.

Legal obligation: We may process information where necessary to comply with legal, accounting, tax or other regulatory requirements.

Legitimate interests: We may use information where it is reasonably necessary to operate, secure and improve our business, provided that our interests do not override your rights and freedoms.

Consent: Where consent is required, such as for certain marketing communications or non-essential cookies, we will ask for your consent before using your information for that purpose.

You can withdraw consent where consent is the lawful basis for processing.

6. Payment Information

Payments made through our website may be processed by third-party payment providers.

Where a payment provider processes your payment, your payment information may be handled directly by that provider under its own privacy policy and security procedures.

Leather Makers does not need to retain your full payment card details for normal order processing.

7. Sharing Your Information

We may share personal information with trusted third parties where necessary to operate our website and provide our services.

These may include:

  • Payment service providers
  • Delivery and courier companies
  • Website and hosting providers
  • IT and technical service providers
  • Customer support services
  • Professional advisers where necessary
  • Government, regulatory or law-enforcement authorities where legally required

We only share information where there is a valid reason to do so and, where required, appropriate safeguards are used.

8. International Data Transfers

Some service providers we use may process information outside the United Kingdom.

Where personal information is transferred outside the UK, we will take appropriate steps to ensure that the information receives protection required under applicable UK data protection law.

9. How Long We Keep Your Information

We keep personal information only for as long as it is reasonably necessary for the purpose for which it was collected.

For example, order information may need to be retained for accounting, tax, legal and business record purposes.

The length of time we keep information depends on its type, why we need it, and any legal or regulatory requirements that apply.

When information is no longer required, we will take reasonable steps to securely delete or anonymise it.

10. Cookies

Our website uses cookies and similar technologies to make the website work, remember preferences, improve the user experience and, where applicable, understand how visitors use our website.

Some cookies are necessary for the website and e-commerce functions to operate.

Where applicable, non-essential cookies will only be used in accordance with the choices and permissions required under applicable law.

You can manage cookie preferences through your browser and any cookie controls provided on our website.

11. Your Data Protection Rights

Depending on the circumstances, you may have rights under UK data protection law, including the right to:

  • Ask for access to your personal information
  • Ask us to correct inaccurate or incomplete information
  • Ask us to delete your information where there is no lawful reason for us to keep it
  • Ask us to restrict how we use your information
  • Object to certain processing
  • Request transfer of certain information to you or another organisation
  • Withdraw consent where we rely on consent
  • Object to direct marketing

These rights are not absolute and may depend on the circumstances and the lawful basis for processing.

If you wish to exercise a right, contact us using the details below.

12. Direct Marketing

If you choose to receive marketing communications from us, we may use your email address or other contact details to send information about Leather Makers, products, offers or other relevant updates.

You can unsubscribe from marketing communications at any time by using the unsubscribe option included in the communication or by contacting us.

We will not continue sending direct marketing where you have validly opted out, except where another lawful basis permits us to do so.

13. Keeping Your Information Secure

We take reasonable technical and organisational measures to protect personal information from unauthorised access, loss, misuse, alteration or disclosure.

However, no method of transmitting or storing information online can be guaranteed to be completely secure.

14. Third-Party Websites

Our website may contain links to third-party websites or services.

If you follow a link to another website, that website will have its own privacy policy and terms. We are not responsible for the privacy practices or content of third-party websites.

15. Children’s Privacy

Our website is intended for general customers and is not specifically directed at children.

We do not knowingly collect personal information from children where this is not permitted by applicable law.

If you believe that a child has provided us with personal information without appropriate permission, please contact us so that we can review the matter.

16. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our business, website, services, technology or legal requirements.

When we make changes, we will update the date shown at the top of this page.

We recommend checking this page periodically for the latest version.

17. Contact Us

If you have questions about this Privacy Policy, want to exercise your data protection rights, or have concerns about how we use your personal information, please contact us:

Leather Makers
Office 14671, 182-184 High Street North
East Ham, London, E6 2JA
United Kingdom

Email: contact@leathermakers.uk.com
Phone: +44 7400 710622